Installation & Troubleshooting
Useful Apps
These mobile apps are recommended for installation: PacSana Configurator – required for setting up gateways. Wi-Fi Analyzer – measures Wi-Fi signal strength to optimize gateway locations. Thingsup BLE Scanner – measures the signal strength of the ...
Installation Troubleshooting
The gateway ID is no longer displayed in the Configurator app Only the last configured gateway is displayed. The gateway ID number is, however, also available as BT on the side of the device. Only the last 4 digits are needed. Connect Timeout error ...
Additional Hardware
Additional hardware will be needed in some homes. For example: Extra PacSana gateway(s) - homes that are large it may be necessary to have extra gateways to cover the main areas. WiFi extender(s) - as above in large homes or older homes with thick ...
Installer Introduction
There are two parts to a standard installation - the planning and the installation itself. The information captured at both stages can be submitted online at the follow web pages, Planning & Installation Record or can be recorded in the documents ...
Enable remote access to your Android phone
With your permission, Splashtop SOS allows us to briefly view your phone screen to provide support during a call. We may send you an email inviting you to install Spashtop. Click https://sos.splashtop.eu if you want to install it yourself. From this ...
Installer Instructions
Please find instructions below which are optimized for viewing on your phone.