Notifications, if enabled, alert you to various events as detailed below. Use Home > Menu > Notification Settings to disable individual notifications for all users in your care.
Note that, if a notification is disabled, the related events can still be viewed in the event history. You can disable button press notifications, for example, but still see each time that the button was pressed.
The wearer has pressed the alert button on their bracelet to request support or flag an event.
A loose bracelet can cause the button to rotate to the front of the wrist where accidental alerts are more likely.
Lost connection
Either the home broadband is no longer working, or a gateway has been plugged out. Simply plug it back in again or review Wi-Fi coverage.
In the bedroom for 24 hours
The wearer has spent over 24 hours in the Bed Area.
This may also signify that the bracelet was removed.
30-minute nighttime absence
Since going to bed, the wearer has been out-of-range for 30 minutes.
For dementia patients this might be of concern.
Note that this alert can also be caused by poor bracelet coverage within the home. Consider moving the bedroom gateway or adding another.
24-hour absence
The wearer has been out-of-range for 24 hours. Suggests that either the user has been outside the home for that time or that the bracelet’s battery is depleted. Typical battery life is 365 days.
Bracelet inactive alert
The bracelet has been inactive and is probably not being worn.
Note that a loose bracelet can impact temperature measurement resulting in false alarms.
Immobile
No user movement has been detected in the last two hours. They may need to be turned manually to maintain skin health.
Most likely to be sleeping but loss of consciousness or bracelet removal can also cause this alert. As we age this alert becomes frequent.
Fall detection
The wearer’s movement indicates that they have fallen and have not moved subsequently.
If confirmed, consider visiting more often each day to avoid the danger of a long lie following a fall. Also, remind the wearer to activate the button if they need help.
Bracelet battery
The battery in the bracelet is running low. Contact your provider for a replacement
Alert recovery
Wearer has become active after a button press, fall notification or inactive notification.
Use this alert to calibrate your response.
Low active minutes
Limited daily step activity suggests that the wearer may need help with self care activities such as dressing, washing and meal preparation.
Poor sleep
Recent sleep has been under 6 hours or over 9 hours some days.
Persistent poor sleep, either insufficient or excessive, should be discussed with a medical practitioner.
Bed exits
Wearer left their bed 3 or more times during the night, possibly to visit the bathroom. If so, that may suggest a medical condition.
Repositioning
The longest interval between major posture changes is measured daily. As we age this alert becomes frequent.
A common guideline to redistribute pressure and maintain skin health is to reposition at least every two hours. Consider reviewing persistent high intervals with a doctor who can recommend preventative measures such as a pressure relieving mattress.